Refund policy

Returns, Exchanges & Cancellations

Due to the nature of our creative process, all items are handcrafted, made to order, or customized to the customer's specifications. Production begins shortly after an order is placed, and materials are allocated specifically for each project.

For this reason, our merchandise is generally processed as final sale. We do not accept returns, exchanges, or cancellations once production has begun.

Custom-made and personalized items are not eligible for return or cancellation, except in the event of an error made by the studio or where otherwise required by applicable law.

If you believe your order was processed incorrectly, please contact our customer service team immediately upon delivery. Claims regarding incorrect items must be reported within 7 business days of receipt.

Approved refunds for incorrect items will be issued to the original form of payment after the returned merchandise has been received and inspected. Refund requests submitted after the 7-business-day claim period will not be accepted.

International Orders (EU & Worldwide)

UniqD Studio ships internationally, including to the European Union and other regions worldwide.

Customers are responsible for any import duties, VAT, customs fees, brokerage fees, or local taxes imposed by their destination country. These charges are determined by local authorities and are outside of our control.

Customers are responsible for ensuring that the products ordered comply with local import regulations in their country.

Delivery times for international shipments are estimates only and may be affected by customs clearance processes, local postal handling, or other delays outside of our control.

EU Consumers (Right of Withdrawal)

For customers in the European Union, please note that custom-made or personalized products are typically exempt from the standard 14-day right of withdrawal once production has begun, in accordance with EU consumer law. Orders are considered made-to-order and are processed specifically for each customer.

Delivery dates provided by carriers are estimates only. While we guarantee our production and processing times, we cannot guarantee carrier transit times or delays caused by customs, weather conditions, or circumstances beyond our control.

By placing an order, customers acknowledge and agree to these policies.